Communications Officer IV Pam McDaniel

On Oct. 20, Gwinnett County Communications Officer IV Pam McDaniel was working her regular shift at the county’s 911 center when she heard Gwinnett County Police Department Officer Ryan Walsh’s voice come across the radio. “Shots fired, officer down,” Walsh radioed...

Communications Officer IV Pam McDaniel

On Oct. 20, Gwinnett County Communications Officer IV Pam McDaniel was working her regular shift at the county’s 911 center when she heard Gwinnett County Police Department Officer Ryan Walsh’s voice come across the radio. “Shots fired, officer down,” Walsh radioed...

Dispatcher Rhonda Deaton

A hero 911 dispatcher in Middletown, Ohio, helped save an 11-month-old baby when the mother called 911, sounding distraught and saying that her baby was choking. The mother, who wanted to remain anonymous, called 911 mid-day Wednesday when her baby appeared to be...

Dispatcher Christy Russell

A 911 dispatcher in Mesquite helped save the life of a 14-year old boy suffering from heat stroke. The boy was already so sick, he couldn’t say where he was. When the boy called on Thursday, Christy Russell could not figure out where the boy was calling from....

Dispatcher Dawn Wickizer

TOPEKA, Kan. (WIBW)– There is one call that Riley County Dispatcher Dawn Wickizer will never forget. A young Riley county teen was attempting suicide and Wickizer took the call. “I can’t get the screams… I still hear him screaming whenever I get that...

Takerra Brown

Smyrna, Georgia (4/20/18) A 911 dispatcher in Smyrna is being called a hero after she saved the life of an elderly woman. Takerra Brown answered a call where she could faintly hear someone on the line requesting “help” but she couldn’t tell where the...